What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my sub-users not getting access to the fill features of the account?

    Asked by centreeducation on May 11, 2017 at 03:55 AM

    I have created sub-users on my silver level account, but they are getting the free account features in terms of submissions or storage space. How do I share the silver level quotas with the sub-users?

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    JotForm Support

    Answered by Chriistian on May 11, 2017 at 04:17 AM

    Please note that it is not possible to share the Plan limits of your Silver Plan to your sub-users who are in a Free Account. Your sub-users are getting the Free Plan features and limits because they are in a Free Account. If you want them to get rid of the Free Plan limits, the sub-users account should also upgrade their account to a higher Plan. Please refer to this guide on How to Upgrade My Account.

    If you have other questions or concerns, please let us know.
    Regards.