i did not receive any password exchange

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    Manoel Filho 
    Asked on May 11, 2017 at 01:37 PM

    i requested an email passowrd exchange but i did not received in my email.

     

    Can you help me?

     

     

     

    Manoel Filho

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    david
    Answered on May 11, 2017 at 02:27 PM

    I checked our email logs for your address and it looks like the address is in our bounce list due to rejected emails.  This was preventing the reset email from being sent to your address. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    I removed your address from the list and sent the reset email once again.  It looks like it went through this time.  Check your inbox, it should be there.