What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i did not receive any password exchange

    Asked by Manoel Filho  on May 11, 2017 at 01:37 PM

    i requested an email passowrd exchange but i did not received in my email.


    Can you help me?




    Manoel Filho

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    JotForm Support

    Answered by david on May 11, 2017 at 02:27 PM

    I checked our email logs for your address and it looks like the address is in our bounce list due to rejected emails.  This was preventing the reset email from being sent to your address. 


    I removed your address from the list and sent the reset email once again.  It looks like it went through this time.  Check your inbox, it should be there.