What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why have I run out of storage space?

    Asked by annelane on May 15, 2017 at 05:14 AM

    Hi, I'm on the 'storage' plan.

    I know I have a large form, but I've only had 7 submissions and now its out of storage.

    If I changed forms so that info is emailed to me as pdf would this use less storage?

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    JotForm Support

    Answered by Nik_C on May 15, 2017 at 05:38 AM

    I checked your account and it is on a Free plan, the last payment for Storage subscription was on 11/12/16 and you were downgraded on 12th of December 2016.

    You reached the submissions storage limit which is 500 for Free accounts.

    You should upgrade your plan or backup the submissions and delete some of them.

    If you have any further questions please let us know.

    Thank you!