How do I read encrypted submissions?

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    Asked on May 16, 2017 at 12:42 PM
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    Answered on May 16, 2017 at 01:12 PM

    If you mean to ask about decrypting encrypted submissions, please follow the "How do we decrypt the text in the submissions panel to see it?" section of our guide on encrypted forms and how to use them here:

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered on May 16, 2017 at 01:43 PM
    No I know how to change it but there has been submissions and can't read
    the data because it is encrypted. How can I read without encryption?
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    Answered on May 16, 2017 at 02:15 PM

    I'm not sure what you meant when you said you know how to change it but the only way to view an encrypted submission data is to decrypt it.

    Just ensure you are using the correct key for the encrypted form you're trying to decrypt. Keep in mind that if you lost your Private Key, sadly, there's nothing much we can do. This is something that we mentioned on our guide for Encrypted-Forms-and-How-to-Use-Them 

    (a snippet from that page)

    What happens with submissions if we lose the private key?

    If you have lost the private key, then there is not much that you can do - it means that your encrypted data is lost forever, there is no copy of the same on our servers and it is not possible to crack the one that you had.

    The only recommendation is to turn off encryption right away on each form so that you can start receiving the submissions - which you will be able to see (as the encryption is turned off), while you can leave the encrypted submissions in your Submissions Panel in case you find the key at some later point in time.

    To give you an idea how to decrypt your submission data, both from your Submissions page and from Email, refer to the following clips:

    1. Via Submission page:

    2. Via email notification:

    If you need more info, just click the link I gave above. It's also worth logging in to your JotForm Account through Chrome Incognito so you'd have the chance to re-upload your key.

    On a minor note, although encryption is a great security feature, it's something optional. All forms you create, along with your submission data, were already secured by default. So, I strongly urge you to review the guide carefully so you'd know the things you can't do with encryption enabled.

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    Answered on May 16, 2017 at 03:43 PM
    I am not getting prompted to enter my key. This is very serious...People
    have paid for this
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    Answered on May 16, 2017 at 04:26 PM

    You're not being prompted to enter your key because you already tried it once and it's saved on your browser's Local Storage. To further expand on my suggestion earlier, please follow these steps:

    1. Either clear your browser's cache and cookies or use Chrome Incognito This will ensure that the key is not present on your browser

    2. Go back to your Submission Page and you'll be prompted to upload your Private Key

    3. Ensure you will use the correct key

       3a. After entering the key and the data was decrypted properly, you're all set

       3b. After entering the key and the data remained encrypted, this means you're using an incorrect key and there's nothing that can be done to decrypt these encrypted submissions