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    Need to remove tylertech.com from bounce list

    Asked by snpickar on May 16, 2017 at 12:58 PM

    All people using one of my forms (Tyler MESH Sessions) have a @tylertech.com email address, which seems to be on your bounce list. Can you help get that removed some people can receive notifications?

     

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    JotForm Support

    Answered by Kiran on May 16, 2017 at 01:25 PM

    Unfortunately, it is not possible to remove the domain from the bounce list. I have checked your email address in the bounce list and it is not listed there. Generally, the email addresses are added to the bounce list when the emails sent are failing repeatedly due to any reason. 

    Please provide us with the email address that is being added to the bounce list repeatedly so that we can check what exactly is causing the issue and remove it from the bounce list. You may also remove an email address from the bounce list from the account settings. Please refer to the guide below:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this information helps!