What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My subscription expired recently and I have just updated the card details. Do I need to apply again or will this auto renew now?

    Asked by Clickie on May 17, 2017 at 11:35 AM

    Company: Click.ie

    Email: rnorton@click.ie

    Plan: Bronze

    Page URL:

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    JotForm Support

    Answered by ashwin_d on May 17, 2017 at 12:44 PM

    Hello Clickie,

    I did check your account and found that your subscription is already cancelled and your account is downgraded to free plan. Unfortunately it is not possible to reactivate cancelled subscription. 

    You will have to upgrade your account again. Please take a look at the following guide on how to upgrade your account:  https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Your account is currently over quota and since you will need to login to upgrade your account, I have activated your account for now.

    Thank you!