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    Users unable to use form on mobile devices

    Asked by stolly11 on May 17, 2017 at 04:02 PM

    I've had users contact me about not being able to register on mobile devices and certain browsers.  I just tried from my phone and the form does not appear.



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    JotForm Support

    Answered by jonathan on May 17, 2017 at 04:46 PM

    I was able to see the issue when I viewed using mobile browser on your website. The form is not available on your website.


    But everything seems to work just fine when using only the form own URL https://www.jotform.us/form/70727441708155


    Can you please try first re-embedding the form on your website. When you re-embed, use the iframe embed code of the form. Do not use the JS embed code.

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    See if this modification resolve the issue. Let us know if issue persist.