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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Users unable to use form on mobile devices

    Asked by stolly11 on May 17, 2017 at 04:02 PM

    I've had users contact me about not being able to register on mobile devices and certain browsers.  I just tried from my phone and the form does not appear.

     

    Suggestions?  

    Page URL:
    http://www.wabcgolftourney.com/register.html

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    JotForm Support

    Answered by jonathan on May 17, 2017 at 04:46 PM

    I was able to see the issue when I viewed using mobile browser on your website. The form is not available on your website.

     

    But everything seems to work just fine when using only the form own URL https://www.jotform.us/form/70727441708155

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    Can you please try first re-embedding the form on your website. When you re-embed, use the iframe embed code of the form. Do not use the JS embed code.

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    See if this modification resolve the issue. Let us know if issue persist.