What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have a customer that cannot upload files

    Asked by jreigh1306 on May 18, 2017 at 09:27 AM

    I have a customer that cannot upload files.  I have uploaded the files on my end with no issues.  File size is ok and file extensions are allowed.

    Page URL:
    https://www.nationalnamebadge.com/pages/upload-artwork-names

  • Profile Image
    JotForm Support

    Answered by Welvin on May 18, 2017 at 10:28 AM

    Please ask your customer if he's getting an error while uploading the file or when the form submitted. Your file upload is working properly, so I think the customer made a mistake while filling up the form.

    I would also suggest re-embedding your form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. This just to prevent a possible conflict that will break the functions in the form.