I have a customer that cannot upload files

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    jreigh1306
    Asked on May 18, 2017 at 09:27 AM

    I have a customer that cannot upload files.  I have uploaded the files on my end with no issues.  File size is ok and file extensions are allowed.

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    Welvin
    Answered on May 18, 2017 at 10:28 AM

    Please ask your customer if he's getting an error while uploading the file or when the form submitted. Your file upload is working properly, so I think the customer made a mistake while filling up the form.

    I would also suggest re-embedding your form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. This just to prevent a possible conflict that will break the functions in the form.