What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Automated emails are not being sent

    Asked by Jybly on May 22, 2017 at 12:15 PM



    The automated response email is not being sent to customers or me. How can I fix this?

    Page URL:

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    JotForm Support

    Answered by Welvin on May 22, 2017 at 01:43 PM

    We've sent you the form emails based on our mail log. You can check this in your account history.


    Please check your spam folder if you haven't done it yet. Make sure to mark Jotform emails as not spam. For more troubleshooting steps, check this guide: 



    As for the autoresponder email, this won't work because the Encryption is enabled in the form. Please check this guide to know more about the advantage and disadvantages when enabling the encryption:


    I hope that helps. Let us know if you need further assistance.