Automated emails are not being sent

Hi,

The automated response email is not being sent to customers or me. How can I fix this?

We've sent you the form emails based on our mail log. You can check this in your account history.

https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

Please check your spam folder if you haven't done it yet. Make sure to mark Jotform emails as not spam. For more troubleshooting steps, check this guide: 

https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications

As for the autoresponder email, this won't work because the Encryption is enabled in the form. Please check this guide to know more about the advantage and disadvantages when enabling the encryption:

https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert 

I hope that helps. Let us know if you need further assistance.