Why I did not receive Notification e-mails

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    Asked on May 23, 2017 at 08:46 AM

    Hello, i recently created a call back form but once i enter the fields and click submit it says it successful but i am not receiving the email. can you please help? 

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    Answered on May 23, 2017 at 10:12 AM


    Thank you for contacting us.

    I have checked your e-mail history and realized that all e-mail sent to your recipient e-mails successfully. As you can see below screenshot:

    You can check your own History via this link: https://www.jotform.com/myaccount/history

    Please check your Spam folder and click "Not Spam" button for moving your emails to Inbox.

    If you have any questions or issue, please do not hesitate to contact us.

  • Profile Image
    Answered on May 23, 2017 at 03:33 PM

    emails are delayed heavily today 

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    Answered on May 23, 2017 at 04:54 PM

    I tested my notification email and I was not able to replicate the issue. The notification email arrived instantly on my end. Please try using your own SMTP as Sender Email if the issue persists, here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Let us know it goes. Thank you.