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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I properly test my newly added recipients?

    Asked by qualaray on May 24, 2017 at 02:29 PM

    I updated the email addresses on 3 forms we currently have with you. I tried to send a test email for confirmation and it did not work? Can you please help me with getting a test confirmation sent to the email address that listed. I can be reached at mrestivo@scwater.org

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    JotForm Support

    Answered by Jim_R on May 24, 2017 at 03:56 PM

    When you use the TEST EMAIL button to test your newly added recipients, it will never send to the actual recipient you just setup. It will always be sent to your account's registered email sccontemp@scwater.org

    The main goal of the TEST EMAIL feature is to see how the email would look like once it reaches your email. To properly test your newly added recipients, kindly follow the guide I'm linking below. Basically, what you need to do is open the respective forms, pretend to be a user/respondent, then do an actual submission to test them out.

    Complete guide: How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address 

    In case you have more questions, don't hesitate to ask.