What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Someone filled out my form but I did not receive their submission

    Asked by dmillerasca on May 26, 2017 at 04:57 PM

    Someone just said they completed the survey but I didn't get the email notice and there are no submissions with the form:


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    JotForm Support

    Answered by david on May 26, 2017 at 05:21 PM

    I checked your form and did not see any recent submissions.  Are your certain they completed the form?  As far as I can tell, there was no email due to no submission being completed. 

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    Answered by dmillerasca on May 26, 2017 at 05:43 PM
    This is the email someone sent to me saying they did and the email I originally sent out so I would think they did if they said DONE
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    JotForm Support

    Answered by jonathan on May 26, 2017 at 06:25 PM

    I reviewed your form and I also do not see an existing submission in the form at this time.

    User guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions


    Actually its quite weird because your form here do not have Submit button


    How will the respondent suppose to submit the form?

    I suggest you review the form in your Form Builder. Add the Submit button as needed.

    Let us know if  issue persist.

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    Answered by dmillerasca on May 29, 2017 at 09:43 AM
    I see that too! I didn't realise I forgot that! Thanks
    Sent from my iPhone