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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    CloudFlare error displays on forms with custom domain

    Asked by WrkforceEdge on June 01, 2017 at 03:57 PM

    Good morning,

    We are intermittently getting the following error when our customers are utilizing our forms.

    Error 1001 What happened?

    You've requested a page on a website (forms.workforceedge.biz) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (forms.workforceedge.biz). There are two potential causes of this:

    Most likely: if the owner just signed up for Cloudflare it can take a few minutes for the website's information to be distributed to our global network. Less likely: something is wrong with this site's configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider's DNS fails.

    This is causing an interruption in our service so your prompt attention would be appreciated.

     

    Thank you!

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    JotForm Support

    Answered by EltonCris on June 01, 2017 at 06:37 PM

    Thanks for reporting.

    I am not getting the same error when I view your form here. Is it happening when the form is submitted?

    Anyway, I can see that there are few errors in your form when I attempt to submit it. This has probably something to do with the trending bug problem - due to the duration indicator in the time field when enabled. We'll let you know once this is resolved.

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    Answered by WrkforceEdge on June 01, 2017 at 06:45 PM

    It is happening intermittenly. I can load the form perfectly fine and then 1 minute later I get a DNS Error code from Cloudflare.

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    JotForm Support

    Answered by EltonCris on June 01, 2017 at 06:51 PM

    The problem related to the form errors upon submission is now fixed.

    Could you please check if this fixes the CloudFlare issue on your end? If the problem persists, please let us know here so we can open a bug ticket about it.

    Thanks

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    JotForm Support

    Answered by EltonCris on June 01, 2017 at 06:52 PM

    If you can also provide a screenshot showing the problem, that would be greatly appreciated. 

    Please upload the screenshot in your thread here https://www.jotform.com/answers/1160770. Use the image tool. Thanks

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    Answered by WrkforceEdge on June 01, 2017 at 07:08 PM

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    JotForm Support

    Answered by EltonCris on June 01, 2017 at 07:30 PM

    Thanks for your cooperation. I have now forwarded this to our developers for investigation. We'll let you know once this is fixed.

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    Answered by WrkforceEdge on June 03, 2017 at 12:09 AM

    Is there a timeframe of when this issue would be fixed? Our forms are still not working. It's caused such a huge monetary impact to our small business. The forms have been down for 2 days now and we are concerned we may lose one of our biggest clients.

    Is there anything we can do to make this process quicker?

    Jotform has always been so responsive and we appreciate all your support!

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    JotForm Support

    Answered by EltonCris on June 03, 2017 at 02:56 AM

    @WrkforceEdge

    Unfortunately, there is still no update about this as of the moment. However, this thread is already assigned to our dev with the highest priority. We can't give you any timeframe but rest assured you will receive an update once this is fixed.

    This problem only occurs on form with custom domains so what you can do at least for now is to use your direct form URL.

    Example: http://www.jotform.us/form/71027840136147

    Or you can embed the form on your website if you don't want to use the default form URL.

    Thank you

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    Chief Technology Officer

    Answered by eee on June 05, 2017 at 04:47 AM

    Hey @WrkforceEdge,

    CloudFlare problem has been fixed,

    Kindest Regards,

    - Ertugrul.