What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have changed the recipient email in my form, but it is still sending to the old email address.

    Asked by bzdesign on June 02, 2017 at 08:10 PM

    The email should be the lgon@ email address, but all the tests are still going to the administrator at bzer@ as shown in the green confirmation text.







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    JotForm Support

    Answered by Aury on June 03, 2017 at 12:45 AM


    Please be advised that when you Test Email, the notification will be sent to the profile email address. If you want to test the set up email address notification, you have to display your form, fill it out and Submit.

    Please refer to this guide: https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address.

    If you have additional questions, please let us know.