What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Braintree Integration: Request for optional PayPal payment method

    Asked by shapingdestiny on June 05, 2017 at 03:02 PM


    I have integrated my Jotform with my new Braintree account to accept payments with credit cards. Everything works fine so far. However, I have also enabled the ability to accept PayPal payments with my Braintree account, but I cant find out how to allow that option on my Jotform? How can I show customers that they can pay with EITHER their PayPal or their credit card? Braintree confirmed my account is set up to allow this and suggested I contact Jotform for information...

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    JotForm Support

    Answered by Mike on June 05, 2017 at 05:16 PM

    Our Braintree integration does not support the PayPal payment option. I have forwarded a feature request ticket to our developers, but we cannot provide any ETA for when it could be implemented.

    We have a standalone PayPal integration, but it should be used on a separate form.

    We will let you know if we have any updates on the ticket.