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  • Profile Image

    We can't receive submissions when we want to try form

    Asked by US_Sailing on June 06, 2017 at 08:13 AM

    Hi - We've tested a form that we imported and we did not receive the results in an email. I also experienced this last week. Can you please tell me why this is happening? THis is critical to be working if we use this tool going forward.

    Page URL:
    www.ussailing.org/jot-form-test/

  • Profile Image
    JotForm Support

    Answered by amy on June 06, 2017 at 09:31 AM

    Hi,

    When I check your form, I cannot find any specified recipient email address. You need to setup notification email in order to get submissions. 

    Please follow our user guide and give it a try again: Setting Up Email Notifications

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.

  • Profile Image

    Answered by US_Sailing on June 06, 2017 at 09:43 AM
    Ok, did you see my screen shots? We have a drop down and based o n the drop down we need the email to go to that email address. When I went to configure the email it wouldn’t even allow me to put an email in.
    Bryan Donovan
    Webmaster
    US Sailing
    BryanDonovan@ussailing.org
    Main: (401) 683-0800
    Direct: (401) 366-3108
    Fax: (401) 683-0840
    Post Office Box 1260
    15 Maritime Drive
    Portsmouth, RI 02871
    www.ussailing.org
    [cid:image62db6d.JPG@4affd6e3.41958fc4]
    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender and delete it from your system. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of US Sailing.
    ...
  • Profile Image

    Answered by US_Sailing on June 06, 2017 at 09:44 AM
    See attachment. Cannot add an email address to that area and the drop down isn’t giving me an other options!!!
    Bryan Donovan
    Webmaster
    US Sailing
    BryanDonovan@ussailing.org
    Main: (401) 683-0800
    Direct: (401) 366-3108
    Fax: (401) 683-0840
    Post Office Box 1260
    15 Maritime Drive
    Portsmouth, RI 02871
    www.ussailing.org
    [cid:imageb3f0f6.JPG@1e1f3012.41adc151]
    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender and delete it from your system. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of US Sailing.
    ...
  • Profile Image

    Answered by US_Sailing on June 06, 2017 at 09:44 AM
    Never mind, I See that you have to creat the notification first then go to the config and assign the notification.
    Bryan Donovan
    Webmaster
    US Sailing
    BryanDonovan@ussailing.org
    Main: (401) 683-0800
    Direct: (401) 366-3108
    Fax: (401) 683-0840
    Post Office Box 1260
    15 Maritime Drive
    Portsmouth, RI 02871
    www.ussailing.org
    [cid:image1b1765.JPG@875607fd.48be9676]
    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender and delete it from your system. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of US Sailing.
    ...