800 submissions are missing from the actual jotform account. There were about 1600 submissions

  • lorentodd
    Asked on June 8, 2017 at 11:51 AM
    Hello,
    Sorry for not explaining better.
    This is not to do with the Google spreadsheet anymore. The issue is that about 800 submissions are missing from the actual jotform account. There were about 1600 submissions, and half of those disappeared yesterday.
    Sent from my BlackBerry 10 smartphone on the Rogers network.
  • David JotForm Support Manager
    Replied on June 8, 2017 at 11:54 AM

    Is it for a form, or the account's total submissions? I just checked it, and your account has 2081 submissions total.

  • lorentodd
    Replied on June 8, 2017 at 12:43 PM
    No, it's for just the one form, "Clone of Walk-in the Park form".
    Sent from my BlackBerry 10 smartphone on the Rogers network.
    ...
  • David JotForm Support Manager
    Replied on June 8, 2017 at 2:13 PM

    That form has more than 1600 submissions in it: https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    800 submissions are missing from the actual jotform account Screenshot 20

    Let us know if you need anything else, we will be glad to assist you.