I am not receiving all the Notification emails?

  • Profile Image
    Asked on June 08, 2017 at 06:35 PM

    Hello:  Is there some reason that I only sporadically receive Notification emails?  I've checked the email address twice and it seems to be correct and yet sometimes I get the email and sometime I don't letting me know that a form has been submitted.

    This is becoming to be a problem as some of the forms are time sensitive and I don't realize that they have been submitted until the next day unless I go to  your website.

    Please advise.

    Thank you,

    Helen Leal


  • Profile Image
    Answered on June 08, 2017 at 07:34 PM

    Thank you for contacting us.

    I have not found any failed emails in your account email history. Could you please check the Spam folder via gmail.com? If there are any emails, please mark them as not spam.