What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving all the Notification emails?

    Asked by samos86 on June 08, 2017 at 06:35 PM

    Hello:  Is there some reason that I only sporadically receive Notification emails?  I've checked the email address twice and it seems to be correct and yet sometimes I get the email and sometime I don't letting me know that a form has been submitted.

    This is becoming to be a problem as some of the forms are time sensitive and I don't realize that they have been submitted until the next day unless I go to  your website.

    Please advise.

    Thank you,

    Helen Leal


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    JotForm Support

    Answered by Mike on June 08, 2017 at 07:34 PM

    Thank you for contacting us.

    I have not found any failed emails in your account email history. Could you please check the Spam folder via gmail.com? If there are any emails, please mark them as not spam.