What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to clear form caches

    Asked by bld295 on June 13, 2017 at 03:01 PM

    I am having issues with the cache of my form, old orientation registration dates are not being removed from the form after deleting them.

    Many of the users of our service register for dog training classes multiple times each year. When we update our Orientation dates within the form some of our clients are seeing the old dates that have been deleted from the form still appearing. I am guessing this is because the cache has not been deleted on many of our users browsers so the dates have not changed. Is there a way that you could clear the cache on your end to remove the outdated information?

    Page URL:
    https://form.jotform.com/60036046523143

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    JotForm Support

    Answered by Mike on June 13, 2017 at 05:08 PM

    Thank you for contacting us.

    We have cleared the form caches for your account.

    If the outdated information still appears, please provide us with some example.