What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How come people are asked for a password and log in when they visit my form?

    Asked by srioux on June 16, 2017 at 05:51 PM

    I have posted the link to my registration form on facebook and am getting messages telling me that when they click on the link it asks them for a password and log in, or it asks them to create a form. Am I not posting the correct link so that people can open the form on cell phones or ipads?

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    JotForm Support

    Answered by AIDAN on June 16, 2017 at 06:28 PM

    Please note that you are using the edit link (https://www.jotform.com/build/71504848284260) which requires access to the account that holds the form, and that explains why your users are being asked for login credentials.

    Please use this proper link instead: https://www.jotform.com/71504848284260

    On a general note, here is our guide on where to find your form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    I hope this helps. If you need further assistance please let us know. Thank you.