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    Unique submission is not set but still getting multiple submission error message.

    Asked by youneedweb on June 21, 2017 at 01:23 AM

    I have set unique submissions to "No check". But I am still getting a multiple submission error, and only allowed one submission for my forms. How can I fix the problem? See attached screenshot.

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    JotForm Support

    Answered by ashwin_d on June 21, 2017 at 04:32 AM

    Hello youneedweb,

    As per the screenshot you have shared, you have not configured "Unique Submission" but you have selected email field as "Unique Question". Please check the screenshot below:

    Please note that if you set any field as "Unique Question", users will not be able to send multiple submission using the same data.

    Example: If you set email field to be unique question and one user input test@yourdomain.com in email field and submit form, no other user will be able to submit form using same email address. You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!