Unique submission is not set but still getting multiple submission error message.

  • youneedweb
    Asked on June 21, 2017 at 1:23 AM

    I have set unique submissions to "No check". But I am still getting a multiple submission error, and only allowed one submission for my forms. How can I fix the problem? See attached screenshot.

    Jotform Thread 1179274 Screenshot
  • Ashwin JotForm Support
    Replied on June 21, 2017 at 4:32 AM

    Hello youneedweb,

    As per the screenshot you have shared, you have not configured "Unique Submission" but you have selected email field as "Unique Question". Please check the screenshot below:

    Unique submission is not set but still getting multiple submission error message Screenshot 20

    Please note that if you set any field as "Unique Question", users will not be able to send multiple submission using the same data.

    Example: If you set email field to be unique question and one user input test@yourdomain.com in email field and submit form, no other user will be able to submit form using same email address. You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!