What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do PayPal payments count towards the 10 payments limit on the free plan?

    Asked by Cathy  on June 21, 2017 at 01:51 PM

    We only need to use forms for one event we have each year. We would like to give people the opportunity to register and pay online through paypal for this event. I notice on the free account that we can only receive up to ten payments with the free account. Does that include payments through paypal?

    Thanks for your help.

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    JotForm Support

    Answered by Jim_R on June 21, 2017 at 03:01 PM

    Hey Cathy - The short answer to your question is yes. Regardless if you used PayPal or any other Payment Processor, each submission with a successful payment will be counted towards the 10 payments limit per month of the Free Plan.

    Since we're already talking about limits, you can find the complete breakdown on our Pricing Page https://www.jotform.com/pricing

    To sum it up, on the Free Plan, you can:

    1. Create 5 forms (account-wide / lifetime)

    2. 100 Submissions (per month)

    3. 10 Submissions with Payments (per month)

    4. 100 MB Available Space (account-wide / lifetime)

    5. 1,000 Form Views (per month)

    6. 500 Total Submission Storage (account-wide / lifetime)

    All monthly limits get replenished on the 1st day of each month.

    Related guide: Understanding-Your-Account-Usage-and-Limits 

    In case you have other questions, just ask 😉