What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email address is blocked

    Asked by Ameritech_Inc on June 23, 2017 at 04:46 PM

    I am constantly receiving an email from you guys informing me that my email address is blocked.  I have selected the removal each time I receive your message . . . but it's not working . . . What's going on????

    This is not the first time I have contact SUPPORT regarding this issue, but no one has responded.

    Please fix the problem - I am not receiving my customer orders . . .

    Thank you

    Ernie Buckley


    AmeriTech Inc.

    Office toll free: 1-877-616-7768


    Page URL:

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    JotForm Support

    Answered by John_Benson on June 23, 2017 at 05:57 PM

    I checked Page URL you have provided and both of the email recipients are not in our bounce list. Please test your form by filling up manually and clicking the Submit button to check if the email recipients are receiving the notification email properly.

    Please contact your email provider and request them to add JotForm's IP addresses to their whitelist. For more information (sender domain list, default email list, JotForm IP list), please visit this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, we recommend you to use your own STMP settings as the Sender Email. To do that, please follow this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please contact us again if the issue persists. Thank you.