What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not loading in Safari

    Asked by steveclarke on June 24, 2017 at 03:32 PM

    I have had two customers report that the JotForm at http://www.ipswichjuniorsailing.org/on-line-application/ is not loading in Safari on a Mac. 

    It loads fine for me in Chrome, Firefox, Edge and Safari using a windows 10 PC and on Chrome for Android.

    Can you help me troubleshoot?

     

    Steve Clarke

    Page URL:
    http://www.ipswichjuniorsailing.org/on-line-application/

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    JotForm Support

    Answered by jonathan on June 24, 2017 at 04:54 PM

    I test loading your form in your website using Safari browser on Mac. So far it works fine for me.

     

     

    Perhaps the customers that encounter the issue have different settings on their Safari browser that was blocking the form on load.

    What I suggest you try also is to re-embed your form on your website using instead its iframe publish code.

    User guide: Getting-the-form-iFrame-code

    Replace the script embedded code with the iframe embed then have it tested again by the customer when available.

    Let us know if issue persist even after doing this already.