Form not loading in Safari

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    Asked on June 24, 2017 at 03:32 PM

    I have had two customers report that the JotForm at is not loading in Safari on a Mac. 

    It loads fine for me in Chrome, Firefox, Edge and Safari using a windows 10 PC and on Chrome for Android.

    Can you help me troubleshoot?


    Steve Clarke

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    Answered on June 24, 2017 at 04:54 PM

    I test loading your form in your website using Safari browser on Mac. So far it works fine for me.



    Perhaps the customers that encounter the issue have different settings on their Safari browser that was blocking the form on load.

    What I suggest you try also is to re-embed your form on your website using instead its iframe publish code.

    User guide: Getting-the-form-iFrame-code

    Replace the script embedded code with the iframe embed then have it tested again by the customer when available.

    Let us know if issue persist even after doing this already.