We received blank message after submitting the form

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    Lebordelais
    Asked on June 27, 2017 at 01:55 AM
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    John_Benson
    Answered on June 27, 2017 at 02:45 AM

    May we know what problem are you having? Please provide more details so we can assist you properly.

    We'll wait for your response. Thank you.

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    Lebordelais
    Answered on June 27, 2017 at 03:43 AM
    I live in China and here all users use wechat to scan a QR and fill in a form.
    We used jotform for a reservation form and it worked well but when the customer submit the form we receive a blank message and the back end is blank too. Impossible to get the infos...
    Franck Boudot
    +86 135 0185 4263
    ...
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    EltonCris
    Answered on June 27, 2017 at 03:56 AM

    You have two forms in your account, the first form http://www.jotform.me/form/71337334748461 is disabled due to its expiration date.

    So I assume you are referring to the other form http://www.jotformeu.com/form/71171380505348. If you've noticed in this form, it has jotformeu.com domain. EU domains are assigned to the forms created in EU. If you have used proxies or VPN from EU, there's a possibility that the form would get an EU domain. I suggest you recreate this form by cloning it in your my forms page. Guide: http://www.jotform.com/help/27-How-to-Clone-an-Existing-Form. Then use the cloned form for your customers.

    Hope this helps!

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    Lebordelais
    Answered on June 27, 2017 at 04:43 AM
    Not at all :-(
    still meu.com and receive blanc infos
    Franck BOUDOT | 富伯 | CEO
    Ladoll - Room 11A - 831 Xinzha rd. - Shanghai - PR China
    上海新闸路831号丽都新贵11A室
    T. +86 21 5424 3120 | M. +86 135 0185 4263
    franck@le-bordelais.com
    Facebook | Weibo | www.le-bordelais.com
    ...
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    WilliamR
    Answered on June 27, 2017 at 05:21 AM

    Hi,

    I cloned your form, which is http://www.jotform.me/form/71771918004456. Then tried filling up, and it was working after hitting submit button.

    I saw the Thank you page.


    Not only that, I can see the submission count incremented. So the form was working fine from my end.

    Have you tried accessing your form using a different connection?

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    Lebordelais
    Answered on June 27, 2017 at 05:43 AM
    I think it is because of WECHAT cause here 100% of users use WeChat to scan a QR
    Franck BOUDOT | 富伯 | CEO
    Ladoll - Room 11A - 831 Xinzha rd. - Shanghai - PR China
    上海新闸路831号丽都新贵11A室
    T. +86 21 5424 3120 | M. +86 135 0185 4263
    franck@le-bordelais.com
    Facebook | Weibo | www.le-bordelais.com
    ...
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    ashwin_d
    Answered on June 27, 2017 at 06:30 AM

    Hello,

    I transferred a cloned form to your account:  http://www.jotformpro.com/form/71772761156966

    I would suggest you to please test the above form and see if it works as expected.

    Do get back to us if the issue persists.

    Thank you!

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    Lebordelais
    Answered on June 27, 2017 at 07:43 AM
    IT WORKS !
    YOU ARE A GENIUS AND SAVE MY LIFE !!!!
    Lats question, why do I have API key missing message?
    Franck BOUDOT | 富伯 | CEO
    Ladoll - Room 11A - 831 Xinzha rd. - Shanghai - PR China
    上海新闸路831号丽都新贵11A室
    T. +86 21 5424 3120 | M. +86 135 0185 4263
    franck@le-bordelais.com
    Facebook | Weibo | www.le-bordelais.com
    ...
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    ashwin_d
    Answered on June 27, 2017 at 08:34 AM

    Hello,

    I am glad to know that the cloned form works for you as expected. 

    I am not sure if I have understood the API key missing issue you are having. Are you seeing any error message in your form? I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Thank you!