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LebordelaisAsked on June 27, 2017 at 1:55 AM
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John_BensonReplied on June 27, 2017 at 2:45 AM
May we know what problem are you having? Please provide more details so we can assist you properly.
We'll wait for your response. Thank you.
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LebordelaisReplied on June 27, 2017 at 3:43 AMI live in China and here all users use wechat to scan a QR and fill in a form.
We used jotform for a reservation form and it worked well but when the customer submit the form we receive a blank message and the back end is blank too. Impossible to get the infos...
Franck Boudot
+86 135 0185 4263
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Elton Support Team LeadReplied on June 27, 2017 at 3:56 AM
You have two forms in your account, the first form http://www.jotform.me/form/71337334748461 is disabled due to its expiration date.
So I assume you are referring to the other form http://www.jotformeu.com/form/71171380505348. If you've noticed in this form, it has jotformeu.com domain. EU domains are assigned to the forms created in EU. If you have used proxies or VPN from EU, there's a possibility that the form would get an EU domain. I suggest you recreate this form by cloning it in your my forms page. Guide: http://www.jotform.com/help/27-How-to-Clone-an-Existing-Form. Then use the cloned form for your customers.
Hope this helps!
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LebordelaisReplied on June 27, 2017 at 4:43 AMNot at all :-(
still meu.com and receive blanc infos
Franck BOUDOT | 富伯 | CEO
Ladoll - Room 11A - 831 Xinzha rd. - Shanghai - PR China
上海新闸路831号丽都新贵11A室
T. +86 21 5424 3120 | M. +86 135 0185 4263
franck@le-bordelais.com
Facebook | Weibo | www.le-bordelais.com
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WilliamRReplied on June 27, 2017 at 5:21 AM
Hi,
I cloned your form, which is http://www.jotform.me/form/71771918004456. Then tried filling up, and it was working after hitting submit button.
I saw the Thank you page.
Not only that, I can see the submission count incremented. So the form was working fine from my end.
Have you tried accessing your form using a different connection? -
LebordelaisReplied on June 27, 2017 at 5:43 AMI think it is because of WECHAT cause here 100% of users use WeChat to scan a QR
Franck BOUDOT | 富伯 | CEO
Ladoll - Room 11A - 831 Xinzha rd. - Shanghai - PR China
上海新闸路831号丽都新贵11A室
T. +86 21 5424 3120 | M. +86 135 0185 4263
franck@le-bordelais.com
Facebook | Weibo | www.le-bordelais.com
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Ashwin JotForm SupportReplied on June 27, 2017 at 6:30 AM
Hello,
I transferred a cloned form to your account: http://www.jotformpro.com/form/71772761156966
I would suggest you to please test the above form and see if it works as expected.
Do get back to us if the issue persists.
Thank you!
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LebordelaisReplied on June 27, 2017 at 7:43 AMIT WORKS !
YOU ARE A GENIUS AND SAVE MY LIFE !!!!
Lats question, why do I have API key missing message?
Franck BOUDOT | 富伯 | CEO
Ladoll - Room 11A - 831 Xinzha rd. - Shanghai - PR China
上海新闸路831号丽都新贵11A室
T. +86 21 5424 3120 | M. +86 135 0185 4263
franck@le-bordelais.com
Facebook | Weibo | www.le-bordelais.com
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Ashwin JotForm SupportReplied on June 27, 2017 at 8:34 AM
Hello,
I am glad to know that the cloned form works for you as expected.
I am not sure if I have understood the API key missing issue you are having. Are you seeing any error message in your form? I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
Thank you!