What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Do we get an email notification once we are about to reach the available upload space?

    Asked by tycoprinting on June 27, 2017 at 02:51 PM

    If we are approaching our limit for storage space two questions:

     

    - do we get an emailed notification letting us know?

    - is there a way to batch delete attachments to submissions, or is delating the submission itself the only option?

     

    Thank you

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 27, 2017 at 04:57 PM

    You are  notified once you have reached the uploads space limit, you are also able to check your account usage on My Account page, here is also the direct link: https://www.jotform.com/myaccount/usage 

    Unfortunately, it is not possible to delete the uploaded files only and you will need to delete the entire submission associated instead. If you decide to proceed like this, you are able to download all your data so you do not lose information, this guide will help you doing it: How-to-export-all-of-your-data-at-once

    If you have any question, let us know. 

  • Profile Image

    Answered by tycoprinting on June 27, 2017 at 05:43 PM
    Thank you but once we reach the max allowed does it turn off our service? Or do we have time to delete?
    Thanks.
    Michael Iannuzzi
    TYCO Print+Promo
    262 Elm Street
    New Haven, CT 06511
    Tel: 203.777.TYCO
    Tel: 203.777.8926
    Fax: 203.562.6256
    mike@tycoprinting.com
    www.tycoprinting.com
    ...
  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 27, 2017 at 06:41 PM

    When you reach your limit your forms will be temporarily disabled. You can then choose to upgrade your account:

    https://jotform.com/pricing

    Or you can wait for the counter to reset on the 1st day of the month.

    Note that deleting your submissions will increase the space available. But before you do that you should really download it just to be safe.