Do we get an email notification once we are about to reach the available upload space?

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    tycoprinting
    Asked on June 27, 2017 at 02:51 PM

    If we are approaching our limit for storage space two questions:

     

    - do we get an emailed notification letting us know?

    - is there a way to batch delete attachments to submissions, or is delating the submission itself the only option?

     

    Thank you

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    Kevin_G
    Answered on June 27, 2017 at 04:57 PM

    You are  notified once you have reached the uploads space limit, you are also able to check your account usage on My Account page, here is also the direct link: https://www.jotform.com/myaccount/usage 

    Unfortunately, it is not possible to delete the uploaded files only and you will need to delete the entire submission associated instead. If you decide to proceed like this, you are able to download all your data so you do not lose information, this guide will help you doing it: How-to-export-all-of-your-data-at-once

    If you have any question, let us know. 

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    tycoprinting
    Answered on June 27, 2017 at 05:43 PM
    Thank you but once we reach the max allowed does it turn off our service? Or do we have time to delete?
    Thanks.
    Michael Iannuzzi
    TYCO Print+Promo
    262 Elm Street
    New Haven, CT 06511
    Tel: 203.777.TYCO
    Tel: 203.777.8926
    Fax: 203.562.6256
    mike@tycoprinting.com
    www.tycoprinting.com
    ...
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    aubreybourke
    Answered on June 27, 2017 at 06:41 PM

    When you reach your limit your forms will be temporarily disabled. You can then choose to upgrade your account:

    https://jotform.com/pricing

    Or you can wait for the counter to reset on the 1st day of the month.

    Note that deleting your submissions will increase the space available. But before you do that you should really download it just to be safe.