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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Not receiving emails with form submissions

    Asked by KellyCollier on June 30, 2017 at 01:59 PM

    Hi, I just created a form and am not receiving submissions. I've tried sending it to 2 different emails on 2 different servers, and using the default "from" address as well as a "from" address on our own server. I've also followed all the instructions on this help page:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    This is the URL to my form:

    https://form.jotform.us/71804829753162

     

    I have not been able to send emails to either of these: 

    kellycollier@elizur.com

    kncollier2@gmail.com

     

    Page URL:
    https://form.jotform.us/71804829753162

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 30, 2017 at 03:03 PM

    I have checked the email history for your account and I can see the emails have been sent to your addresses, they do not seem to be in our bounce list either. 

    May be possible to emails ended up in the spam or junk folder, could you please kindly check these folders and find if emails are there? 

    I would also suggest you to set up an SMTP sender, you could ask for  the needed information to you email provider, here is the guide that will help you doing so: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    If you want to use a Gmail address as sender, then this guide will help you with that: https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP 

    Hope this helps. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 30, 2017 at 03:05 PM

    Please, also make sure there is not missing information on your email settings, this may be causing the issue: