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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not responsive on mobile devices

    Asked by isportowy on July 03, 2017 at 12:41 PM

    look please at my form on the mobile device :

    http://smarteracademy.eu/enquete/

     

    i received from you info that i should put CSS like this , but i suppose i should change it again:

    @media only screen 

     

    and (max-device-width : 1024px)  {

     

    .form-all{

     

    height: 3043px!important;

     

    }

     

    }

    Page URL:
    http://smarteracademy.eu/enquete/

  • Profile Image
    JotForm Support

    Answered by Kiran on July 03, 2017 at 02:03 PM

    As I check the form on a mobile device, the height of the form is more and not looking good on the web page. As I clone the form to my account and removed the CSS code. When the check the form using the direct URL, it seems to be displaying correctly. Please try removing the CSS code on the form and see how it is displayed on the web page. 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

  • Profile Image

    Answered by maria  on July 03, 2017 at 03:54 PM

    i removed the CSS , cleaned the cache and now it doesn't work on portable ;-( -  (android chrome and Internet) ;-(

    i see on my phone two questions and then long long grey background.... ;-(

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    JotForm Support

    Answered by Kevin_G on July 03, 2017 at 04:37 PM

    I have been checking your form and I can see it has multiple pages, the form currently shows fine on mobile devices, I can see the first two questions and the page break button, it moves properly to the next page when clicking on the next button: 

    I can see you embedded your form using the default code, I would suggest you to try with the iFrame code instead, please also set the scrolling property to "yes". 

    Guide to get the code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope this helps. 

  • Profile Image

    Answered by isportowy on July 04, 2017 at 04:16 AM

    Hi

    I really appreciate your time to help me because I need it still.

    I did I frame and checked on new smartphone of a stranger, and after two questions I have still grey long background....

  • Profile Image

    Answered by Maria Kulas  on July 04, 2017 at 04:23 AM

    More over on your previous photo I see you have it too!;)

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    JotForm Support

    Answered by Chriistian on July 04, 2017 at 05:06 AM

    I checked your form (https://www.jotform.com/71373445460354) and I still can see the CSS code that makes your form to have a long gray background. Please remove this as what my colleague has suggested and it will work fine.

     

    Regards.

  • Profile Image
    JotForm Support

    Answered by Kiran on July 04, 2017 at 10:26 AM

    The CSS code to be removed from your JotForm and not from WordPress. I have removed the CSS code from your form now and it should be displaying fine on the mobile devices.

    Please check and let us know if the issue still persists. We will be happy to take a look again.