Emails not coming through again

  • foodconcepts
    Asked on July 5, 2017 at 1:41 PM

    I believe you have blacklisted our account from having the submission emails come through. This is the third time I've noticed this, and you end up having to do a thing on your end, but there's nothing I can do on our end. 

  • Kiran Support Team Lead
    Replied on July 5, 2017 at 2:52 PM

    I see that your email address dropbox@foodconcepts.com is in our bounce list for the following reason.

    Your email to group dropbox@foodconcepts.com was rejected due to spam classification. 

    I have now removed it from the bounce list and it should be receiving the emails normally. You may also remove the email address from the bounce list by following the guide below:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.