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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails not coming through again

    Asked by foodconcepts on July 05, 2017 at 01:41 PM

    I believe you have blacklisted our account from having the submission emails come through. This is the third time I've noticed this, and you end up having to do a thing on your end, but there's nothing I can do on our end. 

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    JotForm Support

    Answered by Kiran on July 05, 2017 at 02:52 PM

    I see that your email address dropbox@foodconcepts.com is in our bounce list for the following reason.

    Your email to group dropbox@foodconcepts.com was rejected due to spam classification. 

    I have now removed it from the bounce list and it should be receiving the emails normally. You may also remove the email address from the bounce list by following the guide below:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.