Auto response email not being sent

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    Asked on July 05, 2017 at 05:51 PM

    People that are completing the form are not receiving the auto response email.

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    Answered on July 05, 2017 at 07:28 PM

    I submitted your form to review if I will get the autoresponder email and it worked on my test submission.


    Here is the screenshot of the email I got.


    From what I checked on your form existing submissions, it look like you were just using the Test Email button in the form email templates. If you want to test/check the actual email of form submission, you need to submit the form itself.

    related user guide:

    Let us know if issue persist.



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    Answered on July 05, 2017 at 07:43 PM
    It works in test but not once it's published.
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    Answered on July 05, 2017 at 10:28 PM

    We would like to suggest checking a Spam/Junk folder.

    If you are still not getting the emails, provide us with the affected email address.