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Kimberlyws1Asked on July 5, 2017 at 5:51 PM
People that are completing the form are not receiving the auto response email.
Page URL: https://form.jotform.us/71826305384155 -
jonathanReplied on July 5, 2017 at 7:28 PM
I submitted your form to review if I will get the autoresponder email and it worked on my test submission.
Here is the screenshot of the email I got.
From what I checked on your form existing submissions, it look like you were just using the Test Email button in the form email templates. If you want to test/check the actual email of form submission, you need to submit the form itself.
related user guide: https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address
Let us know if issue persist.
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Kimberlyws1Replied on July 5, 2017 at 7:43 PMIt works in test but not once it's published.
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MikeReplied on July 5, 2017 at 10:28 PM
We would like to suggest checking a Spam/Junk folder.
If you are still not getting the emails, provide us with the affected email address.