Incorrect data showing on PDF submission report

  • blakebo
    Asked on July 6, 2017 at 1:38 PM

    Hello, my new form is returning a few lines of incorrect information in the PDF attachment. See attached. "Submission date" is repeated", "First name" does not appear, and "Last name" is displaying the first name.

    All the other data in the form is correct.

    Thanks!

    Jotform Thread 1192775 Screenshot
  • Kiran Support Team Lead
    Replied on July 6, 2017 at 2:47 PM

    I have cloned your JotForm to my account and was able to replicate the issue my end. However, the other forms in my account were working fine with the PDF submission. It seems to be the issue with the particular form. In order to resolve the issue, you may edit the PDF submission report from the submissions view. 

    Incorrect data showing on PDF submission report Image 1 Screenshot 20

    Once you edit the PDF submission as per your requirement, save the PDF so that it should be working fine. Please get back to us if you need any further assistance. We will be happy to help. 

  • blakebo
    Replied on July 6, 2017 at 4:11 PM

    Thanks for your fast response. This solution doesn't work because, in Customize PDF, the Last Name and First Name fields are still incorrectly associated with other values. I'm not able to create a correct PDF.

  • blakebo
    Replied on July 6, 2017 at 4:18 PM

    I solved this by deleting the fields and replacing them.

  • Kiran Support Team Lead
    Replied on July 6, 2017 at 4:22 PM

    Great! Glad to see that you were able to resolve the issue by replacing the fields. Please note that if you have any existing submission data, the information for the deleted fields will also be deleted. Hope you had only test submissions for the form. If you need to restore the form to an earlier version, you may revert it from the form revision history.

    Hope this information helps!