My Jotform is not working

  • Profile Image
    Asked on July 09, 2017 at 04:04 PM

    I had no trouble creating my jotform or adding it to my Wordpress website.  However, after my clients fill it out and click the "submit" button, the only thing that happens is that the "submit" button turns into another button that says "please wait".  Then, they wait and wait and wait and nothing happens.

    Please help me!  I love the form I created.  It's exactly what I wanted on my webpage, but if my clients can't successfully send it to me, I think you'd have to agree that it's useless.

  • Profile Image
    Answered on July 09, 2017 at 05:04 PM

    It is possible that there are script conflicts between the form and the web page. Please try to re-embed the form using the iFrame method. Here's a guide:

    Hope that helps. If you're still having issues, please let us know. Thank you.