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    Save and Continue Later: Why entered data is not saving?

    Asked by TammieLRuiz on July 10, 2017 at 09:19 AM

    https://www.jotform.com/build/62924023895158  main form

    https://www.jotform.com/build/63493820005148  initial form

     

     

    When clicking the link in the email received to go back to the saved data, the link takes you back to the form but does not show it saved the data correctly. It does show the data saved correctly on the view submissions page. The 1st 3 on submission view screen are just test and the data is on the screen but does not appear after clicking the email link. 

    Screenshot
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    JotForm Support

    Answered by Kevin_G on July 10, 2017 at 12:51 PM

    I have been testing your form and I can see the same you are reporting, but the issue seems related to the link you are sending in the email, the text seems to be showing fine while the hyperlink has some errors in the parameters. 

    This is how the link shows and should be: 

    https://form.jotform.com/62924023895158?session={reviewersEmail}&reviewersName[first]={reviewersName:first}&reviewersName[last]={reviewersName:last}&reviewersEmail={reviewersEmail}&ceName={ceName}&ceID={ceID}

    This is the hyperlink: 

    https://form.jotform.com/62924023895158?session=%7breviewersEmail%7d&reviewersName%5bfirst%5d=%7breviewersName:first%7d&reviewersName%5blast%5d=%7breviewersName:last%7d&reviewersEmail=%7breviewersEmail=%7breviewersEmail%7d&ceName=%7bceName=%7bceName%7d&ceID=%7bceID=%7bceID%7d%20%20%20

    I have also noticed there are some fields names in the link that do not exist in the forms, either the initial nor the main form. Please, try using this link instead to pre-populate the data and generate the session to save the data: 

    https://form.jotform.com/62924023895158?session={reviewersEmail}&reviewersName4[first]={reviewersName:first}&reviewersName4[last]={reviewersName:last}&reviewersEmail={reviewersEmail}&ceName={ceName}&ceId3={ceId6}

    I have highlighted the changes on the link. Please, also check this guide that will help you to check the field's names, make sure they are the same in the link: https://www.jotform.com/help/146-How-to-Find-Field-IDs-and-Names 

    Also, paste the following link in the "URL" and "Text to display" fields in the email wizard: 

    I hope this helps.