Duplicate submission again after much much later?

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    Asked on July 15, 2017 at 07:54 AM

    In the past 2 weeks, we received a few duplicate submission which was first received back in June.  

    This never happened before. 

    Please advise. 

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    Answered on July 15, 2017 at 04:06 PM

    We're sorry for this inconvenience.

    Could you please share the form URL where this issue is happening? Or if the form is embedded please share the URL of the website so we can run some tests.

    We'll wait for your response.

    Thank you!

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    Answered on July 15, 2017 at 04:15 PM

    Luckily, it does  not happen often. It happened 3 times in the past 2 weeks. During the past few weeks, we have been receiving forms just fine as well.  

    link : https://www.jotform.com/build/70686396798177

    embedded version:    https://www.stormingrobots.com/prod/forms/summer/campreg.html

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    Answered on July 15, 2017 at 08:00 PM

    So far we have not received reports about this same issue, it may be an isolated issue. 

    I would suggest you to try with the unique question feature, this guide will help you doing so: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

    Please, if the issue still persists, let us know.