What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Completed form is not being transmitted to my email acct as configured

    Asked by geofreeo on July 16, 2017 at 05:03 PM

    I originaly send an email request for support on July 13th and have had zero response.

    Completed form is not being transmitted to my email acct as currently configured. If this issue is not addressed soon, rather than continue and upgrade, I'll simply work with one of your competitors.

    Please respond asap to geo.green333@gmail.com

    Page URL:
    https://themindfulwarrior.org/goalsvisions-map-manifestation-survey/

  • Profile Image
    JotForm Support

    Answered by jonathan on July 16, 2017 at 05:16 PM

    Your previous post about this issue was actually responded to in timely manner. I found it here

    https://www.jotform.com/answers/1198538-My-setup-for-email-alerts-is-not-working-neither-is-the-test-email-function-in-set-up#1

    As of this checking none of your emails are in bounce list. And I also checked the sent email logs and it shows that submission emails were being sent successfully to the intended recipient emails.

    You can review the sent email logs as well.

    I also suggest checking your mail spam or junk folder. It is possible emails were being redirected/filtered by your email service.

    Let us know if you need further assistance.