What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I edit a form that I have created?? Every time that I click on the edit form the page just goes blank and i cannot do anything.

    Asked by ihfonlineorg on July 18, 2017 at 11:25 AM

    Is there a reason for this? What can I do to edit it? 

     

    Thanks in advance for your help. 

     

    Ashley 

    Page URL:
    https://www.jotform.com/build/71875601034554

    Screenshot
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 18, 2017 at 12:54 PM

    I was not able to replicate mentioned issue from your account. Form Builder was loaded properly on my end. 

    I have clear your form cache. Please try to edit your form again. You can also try to use some other browser, incognito mode  or some other device. 

    Let us know if the issue still persist on your end. 

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    Answered by ihfonlineorg on July 18, 2017 at 02:43 PM
    HI there,
    so I have tried to open it in incognito mode and it still just goes to a
    blank page after I click on the edit form.
    Thanks in advance for your help,
    Ashley
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on July 18, 2017 at 03:47 PM

    Ashley,

    I also could not reproduce the issue on my end. I can edit the form just fine on the Form Builder.

    Try using also this direct link https://www.jotform.com/build/71875601034554

    Have you tried using a different browser or device?  Try login to a different browser also like Chrome or Firefox. If it did not work then try a different device/computer.

    Let us know if issue persist.