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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Storage space not cleared after deleting many files?

    Asked by Elenice on July 18, 2017 at 09:42 PM

    I delleted many files with the pourpose of increase my upload space, which os not happening. Why os that?

     

    thanks for the answer!

    Page URL:
    https://form.jotformz.com/71556031284655

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    JotForm Support

    Answered by Kiran on July 19, 2017 at 01:17 AM

    I have checked your account and see that there are 51 submissions in the form with 118 uploaded files. These files are currently occupying about 96MB of storage space. If you want to clear the storage space, you'll be needed to delete the submissions that are uploaded with files. 

    Please note that the submissions once deleted cannot be recovered in any way. If you want to export the data before deleting the submission, please refer to the guide below:

    https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    Hope this information helps!