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    Why won't calculation field work correctly

    Asked by JimSickler on July 19, 2017 at 06:40 PM

    I have an order for at: https://form.jotformpro.com/71026107983960 The calculation field is not working correctly. It is not adding some fields when they are selected and when I leave the form and come back to it, there are values in the calculation that haven't been selected.  I am not sure how to set the calculation up as there doesn't seem to be any clear directions on which fields to select.

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    JotForm Support

    Answered by Kevin_G on July 19, 2017 at 07:33 PM

    Please, allow me some time to investigate what may be causing the issue, I will get back to you as soon as possible. 

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    JotForm Support

    Answered by Kevin_G on July 19, 2017 at 08:10 PM

    I have been checking your form and found that your fields have pre-selected options, this is why that even if you reload the page they are still selected.

    To remove the predefined selected options, click on the gear icon, go to the advanced tab and set the "selected by default" as empty: 

    Some of your fields do not have calculation values either, this may be why they are not included in the calculation: 

    This guide will provide you more details about how to assign a calculation value: https://www.jotform.com/help/301-How-to-Assign-Calculation-Value 

    I hope this helps.