What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I cannot modify the autoresponder email body?

    Asked by garantecondominio on July 22, 2017 at 07:58 AM

    This problem persists.... urgently i need solution.

    Page URL:

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    JotForm Support

    Answered by Welvin on July 22, 2017 at 11:39 AM

    Please try using a different browser. If the editor works there, then that means the current browser needs updating or needs to be refresh. We suggest using Google Chrome or Mozilla Firefox. You seem to be using IE? 

    When I say refresh, you need to clear your browsing preferences including your browser cookies and cache. Here are guides that you can follow to clear your browser preferences:

    Chrome: https://support.google.com/chrome/answer/95589.

    Firefox: https://support.mozilla.org/en-US/kb/clear-your-browsing-history-and-other-personal-data.


    If clearing won't help, please try checking your browser console for possible errors. Here are guides that would help you check the console:




    The red lines are the errors. Please take a screenshot and post it here. Here's a guide on how to post a screenshot on this support thread: