What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms out of reach

    Asked by joflatz on July 26, 2017 at 01:51 PM

    I am little bit annoyed. Every month I recieve an Email which sais YOUR FORMS ARE OUT OF REACH.
    Limit reached

    Everytime I get this message I follow your instructions on my account to upgrade my acccount

    and pay money to you but every month the same precedure happens again.,


    Can you telll me how I can stopp this nonsens. Or should I quit my account and leave your service



    not amused





  • Profile Image
    JotForm Support

    Answered by John_Benson on July 26, 2017 at 03:21 PM

    Upon checking your account, I can see that you're subscribed to the Storage plan which is the same monthly limit for the Free account. 

    - 1,000 monthly form views
    - 100 regular submissions
    - 10 payment submissions
    - 100 MB upload space
    - 1 sub-user account
    - Unlimited Submission Storage 

    Your account reached the 1,000 monthly form views. Currently, you have 1,222 form views. That's the reason why you're receiving a message as shown in the screenshot below:

    To increase your monthly form views, please upgrade to any paid plans. To learn more regarding on the Account Usage and Limits, please visit this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I hope that helps.