Autoresponder not working

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    melodicsounds
    Asked on August 01, 2017 at 12:47 PM

    In my form: https://form.jotform.co/71357758951873 I am not receiving the email notifications.. why?

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    melodicsounds
    Answered on August 01, 2017 at 12:49 PM

    Sorry I mean the Autoresponder. The email notifications are working fine but the Autoresponder email is not.

     

    Thanks.

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    John_Benson
    Answered on August 01, 2017 at 02:40 PM

    I did a test submission to the form you have provided and I received the Autoresponder Email instantly. I checked your Autoresponder Settings and I can see that it is configured properly. Here's the Autoresponse Email that I have received:

    Could you please try it again? If the issue persists, try a different email address or please provide the email address that is not receiving the Autoresponder Email.

    Related guide: https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email

    Let us know how it goes. Thank you.