Not receiving email notifcations suddenly

  • andy492
    Asked on August 1, 2017 at 7:55 PM

    Hi, we just this afternoon stopped receiving our email notifications from this form:

    https://form.jotform.us/50616920067150 Several email addresses affected - I checked and they are not on the bounce list. They are not in our junk folders.
    Page URL: https://form.jotform.us/50616920067150
  • John_Benson
    Replied on August 2, 2017 at 1:57 AM

    I checked the form (https://form.jotform.us/50616920067150) email notification and some of the email recipients associated with the form are on our bounce list.

    Not receiving email notifcations suddenly Image 1 Screenshot 30

    Not receiving email notifcations suddenly Image 2 Screenshot 41

    I have removed the email recipients in the bounce list. You should be receiving the notification email properly now. 

    You can check your email history logs to see if the emails are being sent successfully. To do that, please follow this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If the issue persists, please let us know so we can investigate it further. Thank you.