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andy492Asked on August 1, 2017 at 7:55 PM
Hi, we just this afternoon stopped receiving our email notifications from this form:
https://form.jotform.us/50616920067150 Several email addresses affected - I checked and they are not on the bounce list. They are not in our junk folders.Page URL: https://form.jotform.us/50616920067150 -
John_BensonReplied on August 2, 2017 at 1:57 AM
I checked the form (https://form.jotform.us/50616920067150) email notification and some of the email recipients associated with the form are on our bounce list.
I have removed the email recipients in the bounce list. You should be receiving the notification email properly now.
You can check your email history logs to see if the emails are being sent successfully. To do that, please follow this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
If the issue persists, please let us know so we can investigate it further. Thank you.