When encrypted files are emailed, can the email subject line still include a piece of information from the form?

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    Asked on August 03, 2017 at 12:52 PM

    We have a new account form that is encrypted and goes to multiple account managers. They are all complaining because they have to open every single form to see if it's theirs or not. 


    Is there a way to include the customer's company name in the subject field? 


    Thanks in advance! 

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    Answered on August 03, 2017 at 02:35 PM

    Unfortunately, you cannot use dynamic field values in the subject line if the form is encrypted. However, you can use static values like this:

    Here's the result:

    Hope that helps. Thank you.

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    Answered on August 03, 2017 at 03:27 PM

    Hi there, so that means it'll always say 'Company Name' and not actually pull the name from the form? 

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    Answered on August 03, 2017 at 03:34 PM

    You can setup an email notification for each manager.

    Setting Up Email Notifications