Payment Field translation

  • Profile Image
    renag
    Asked on August 09, 2017 at 06:11 AM
    re: sensitive information - I actually was looking initially for a way
    to translate the built-in form for credit card processing. those Fields
    aren't included in that section of the form itself [settings, show more
    options, edit], so I searched here:
    https://www.jotform.com/form-templates/language/Hebrew
    and found an example in hebrew with a work around asking to fill in
    fields with the credit card number and expiration date.
    I don't see it now, maybe you took it down since then?
    But I do see a diffident work around now - asking to call them back to
    get the necessary information - so i guess that's what I'll do too.
  • Profile Image
    Jim_R
    Answered on August 09, 2017 at 06:33 AM

    You should be able to translate the credit card fields though. Which payment processor are you using? For example, with Stripe, you can translate the fields as shown below:

    Complete guide: How-to-Make-Your-Forms-Multilingual

    If you're not seeing these options on the translation section of the Form Builder, let us know which payment processor you're hoping to use so we can have another look.

  • Profile Image
    renag
    Answered on August 09, 2017 at 06:39 AM

    we're using now authorize.net 

  • Profile Image
    BJoanna
    Answered on August 09, 2017 at 10:24 AM

    You can translate the fields in authorize.net.

    How to Make Your Forms Multilingual

  • Profile Image
    renag
    Answered on August 10, 2017 at 10:43 AM
    I didn't notice until now the two tabs under translations - one for
    fields and one for warnings. Now it's working fine - thanks so much
    ...
  • Profile Image
    renag
    Answered on August 15, 2017 at 10:54 AM

    I tried translating all the necessary fields, but I still don't see it on the form preview:

    https://form.jotform.me/71964430035453 

  • Profile Image
    BJoanna
    Answered on August 15, 2017 at 11:40 AM

    I am not sure exactly sure why translation is not working on your form, but I was able to resolve the issue on my cloned form, by removing the translation and setting it again. 

    Please open the settings page of your form and remove translations, by clicking on the 'X' mark.

    Then select language of the form 'English (US)', click on the Translations EDIT option and add Hebrew as a new language.  

    You will also have to translate the fields like Credit Card and Description. 

    Here is my demo form: https://form.jotformpro.com/72264141349959 

    Feel free to clone it

     

    Hope this helps to solve the issue.