My form can't be viewed from a smartphone browser?

  • anispamma
    Asked on August 17, 2017 at 1:39 AM

    Hi, I have embed jotform to wordpress.com platform and it's nice look and working but... we can't view the form from smarthpone browser. I hope you can fix it. 

    Page URL: https://anispamma.com/aspirasi/
  • Charlie
    Replied on August 17, 2017 at 2:18 AM

    Hi,

    I see you are using the oEmbed plugin to embed your form in Wordpress, please try re-embedding the form using any of the following methods:

    Re-embed using the iFrame embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Using the JotForm Embed Form plugin: https://wordpress.org/plugins/embed-form 

     

    To learn more about embedding in Wordpress, you can check this guide: https://www.jotform.com/help/324-A-Guide-to-Embed-Forms-for-WordPress-Users. 

    Please also do make sure that your Wordpress website is mobile responsive, you also need to make sure that the parent element holding the embed code has sufficient height or can handle the embed code properly. 

    Let us know if the suggestion above works.