Not receiving notification email

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    Asked on August 17, 2017 at 09:42 AM

    message on my webpage ( are not forwarded to my email address (

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    Answered on August 17, 2017 at 10:57 AM

    The email address (mc** that you have provided is not on our bounce list. Here's a screenshot of the email logs that emails are being sent successfully:

    Please check your Spam folder. If you see JotForm emails, mark it as not spam. 

    You can also use your own SMTP settings as a Sender Email by following this guide:

    I hope this helps. If you have questions, please let us know.