Not receiving notification email

  • Profile Image
    asuare
    Asked on August 17, 2017 at 09:42 AM

    message on my webpage (mckinnonplasticsurgery.com) are not forwarded to my email address (mckinnonplasticsurgery@gmail.com)

  • Profile Image
    John_Benson
    Answered on August 17, 2017 at 10:57 AM

    The email address (mc**nnonplasticsurgery@gmail.com) that you have provided is not on our bounce list. Here's a screenshot of the email logs that emails are being sent successfully:

    Please check your Spam folder. If you see JotForm emails, mark it as not spam. 

    You can also use your own SMTP settings as a Sender Email by following this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I hope this helps. If you have questions, please let us know.