How can I delete the last page of my form?

  • rwaldenjr
    Asked on August 23, 2017 at 3:22 AM

    I see a blank page at the end of my form. I believe it appeared when I added the "Page Break Element", or else the "Form Tabs" element; not sure which (see my Home Sellers Interview Form, pg.8). One of the page breaks disappears when I hover over the "Page 8" link and click "Remove Page" that appears there. The page number decreases. But, the extra page doesn't go away. And, the blank page shows up in my published form too.

    What's causing the extra page. And, how do I eliminate it from my form?

    Thanks in advance for you assistance!
    - Robert

    Jotform Thread 1230322 Screenshot
  • nurulmac11
    Replied on August 23, 2017 at 3:34 AM

    You can try to clearing your form's and browser's cache. 

    You can find a guide how to clear form cache at this link and find another guide to how to clear your browser's cache at this link.

    I hope this helps !

  • Welvin Support Team Lead
    Replied on August 23, 2017 at 4:09 AM

    You seem to have figured it out already. But to remove the empty page, you have to click the next or back button then click Delete:

    How can I delete the last page of my form? Image 1 Screenshot 20

  • rwaldenjr
    Replied on August 23, 2017 at 4:48 PM

    Thanks for both of your responses! Unfortunately, neither of them resolved the issue. I deleted the cache, and nothing changed. Then, I clicked the Remove button (after clicking the Back button on Page 8). It highlighted that button's element on Page 8. But, the top Page Break is what was deleted like before, leaving the empty page at the end in place. If I were to keep clicking Remove, the top-most page break would keep being deleted until there's only one long page.

  • Support_Management Jotform Support
    Replied on August 23, 2017 at 7:08 PM

    Hey Robert, from how I understood, your aim is to delete the last page on your form (Page 8) but can't do so because when you click REMOVE PAGE, it does reduce the number of pages but the last page remains there.

    To fix this, do the following:

    1. Move the SUBMIT button down to the last page by "right clicking" on the SUBMIT button > then select MOVE DOWN.

    How can I delete the last page of my form? Image 1 Screenshot 30

    2. Once you have the SUBMIT button down to the very last page, delete the PAGE BREAK button right above it.

    How can I delete the last page of my form? Image 2 Screenshot 41

    Here's a cloned copy of your form showing these changes https://www.jotform.com/72347571290963 

  • rwaldenjr
    Replied on August 23, 2017 at 8:35 PM

    How can I delete the last page of my form? Image 1 Screenshot 30How can I delete the last page of my form? Image 1 Screenshot 30

    Jim -

    You understood my dilemma correctly. And, I tried your solution, but to no avail! Unless I misunderstood your instructions, you wanted me to use the "Move" command to move the "Submit" button from the bottom of Page 7 down to Page 8, and then delete the "Page Break" element from Page 8. Am I correct in assuming that the "Remove Page" button that appears when hovering over the Page # (upper right corner of each page) is how you delete a page break? If so, then all that did was delete the top-most page break (between Page 1 and 2), as before.

    However, you gave me an idea of where to continue troubleshooting. I played around with your concept and discovered that the element I needed to remove was in fact the one for the "Back / Next" buttons at the bottom of page 7! The single "Back" button element from Page 8 bounced up beneath the "Submit" button. And, I didn't need to move the "Submit" button at all.

    I'm not sure what caused this problem. My programming background tells me there's a possible coding error or bug in the Page Break widget that failed to tell it when to End its auto-page replication routine and stop adding new pages at the bottom of the form. You might want to pass these notes on to your widget developers. And, please add this fix to your toolbox for other users. I'm sure I'm not the only one who's had this problem. But, many of your colleagues seem clueless what to do.

    Thanks to you and your team for all your responses!

     

  • rwaldenjr
    Replied on August 23, 2017 at 8:43 PM

    Hope this email finds you. I couldn't get the online Reply window to accept an image upload for some reason. (Turns out Chrome is having a problem with the pop-up. But, iE11 seems to work just fine.) I wanted to attach this screenshot to my previous post to show what was causing the problem that I finally resolved with some additional troubleshooting.

    Thanks for your help!

     

     

    The last "Back/Next" button automatically creates another (blank) page and must be deleted!

     

    How can I delete the last page of my form? Image 1 Screenshot 20

  • rwaldenjr
    Replied on August 23, 2017 at 9:43 PM
    Also, I see online that my FIX response is marked "(Private)" for some reason. I definitely want Public users to benefit from my experience. Not sure how that happened. But, please remove any privacy restrictions.
    Thanks
    ...
  • David JotForm Support Manager
    Replied on August 23, 2017 at 10:44 PM

    Thanks for updating us, I have set this thread as "public". Open a new thread if you need anything else, we will be glad to assist you.