i am not receiving my forms

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    Mariearg9
    Asked on August 23, 2017 at 11:40 PM

    i am not receiving my forms from client submissions

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    liyam
    Answered on August 24, 2017 at 01:23 AM

    I checked your email activity history but I could not find any issues with the delivered emails. Can you please check your email account's spam folder if the missing emails are there?

    If you are using an email client application such as Eudora or MS Outlook, and the emails are not found in your spam/junk mail folder, please visit your webmail instead (go to your mail server's web page and login to your email account). Next, check your spam folder there. Chances are, the emails landed on the spam folder there which prevented your email client app to download/sync your emails to your email client.

    You may also review your email activity history in order to understand/view the status of your forms' email alert deliveries. You can refer to this guide for more information: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    May I also suggest that if this is happening only to a specific form, please share with us the link to the form or the ID of the form so we can further observe what is happening.

    Thanks.