Changing the reply-to email in autoresponder

  • M0narch
    Asked on August 24, 2017 at 9:54 AM

    Everything appears to be working well for them, except when someone fills out a form and then replies to the auto-reply. For example, a visitor completes the request for literature form and then gets a reply: We have received your response for Literature Request". If they then send additional information to the auto-reply it comes to maryann@web-kare.com instead of tfrench@monarchinsrument.com. How can I fix this?

    Page URL: https://monarchinstrument.com/pages/literature
  • Jan
    Replied on August 24, 2017 at 10:33 AM

    You can change the Reply-To email field of autoresponder in the Emails settings. Here's how:

    1. In the Form Builder, click "Settings" in the top menu and then go to "Emails" section. Select the autoresponder and then click the "Edit" button.

    Changing the reply to email in autoresponder Image 1 Screenshot 30

    2. Go to the "Recipients" tab and then change the "Reply-to Email" field.

    Changing the reply to email in autoresponder Image 2 Screenshot 41

    3. Click the "Save" button when you're done.

    Related guide: Explanation-of-Email-Notification-and-Autoresponder-Settings.

    Hope that helps. Thank you.